💸 Refund Policy

Last updated: April 2025

At Nyxtrael Studio, we’re dedicated to delivering high-quality creative services. While we pour our cosmic essence into every pixel, edit, and design, we understand things don't always go according to plan.

🔄 Eligibility for Refund

Refunds are available only within 7 days of purchase for digital services that have not yet been started.
For services already in progress or delivered, partial refunds may be granted at our discretion based on the scope of work completed.
Once a final delivery (image, video, or site) has been sent, it is considered non-refundable unless otherwise stated in your contract or package terms.

🧾 How to Request a Refund

Send an email to nyxtrael.reply@gmail.com with your order number and reason for the refund.
Include any relevant attachments or screenshots if applicable.
You’ll receive a response within 48 hours with next steps.

❗ Non-Refundable Situations

Change of mind after project completion.
Delay in client response or failure to provide necessary materials.
Requests made outside the 7-day eligibility window.

🔐 Digital Products

Due to the nature of digital content, once a file is sent or downloaded, it is deemed consumed. Refunds are not provided for digital downloads unless the file is defective.

👥 Dispute Resolution

If you’re unhappy, we’d rather talk it out than stare into the void. Contact us first — we'll try to make it right before summoning the legal wizards.

Questions? Reach out anytime at nyxtrael.reply@gmail.com.